When leads drop due to slow reply times
AI-first response captures engagement immediately while your team handles high-value handoffs with full context.
Intent and outcomes
Solve the practical blockers that slow growth and support quality
Most teams evaluating live chat are balancing response speed, conversion quality, staffing limits, setup effort, and governance. ChatWizard.uk is built to address those constraints without overcomplicating rollout.
When support teams are handling repetitive volume
Workflow and intent routing reduce repetitive tickets and route complex topics directly to the right specialists.
When consistency and quality matter
RAG grounded answers pull from your approved sources so visitor guidance stays accurate and aligned with your documentation.
Buyer concerns covered: setup complexity, AI reliability, workflow flexibility, human override controls, department routing, predictable monthly pricing, and data-hosting confidence.
Platform features
A complete Hybrid AI conversation stack
ChatWizard combines conversational AI, workflow automation, and human operations tooling so your website chat becomes both faster and more strategic.
RAG knowledge base
Upload internal content, FAQs, guides, and product docs so AI responses are grounded in your approved sources.
- Content-grounded answers
- Controlled response scope
- Fast content refresh updates
Intelligent workflow builder
Create structured chat journeys with branching logic, fallback paths, and escalation triggers.
- No-code workflow design
- Trigger-based automation
- Consistent journey control
Department routing
Route by intent, page context, or pre-chat input so Sales, Support, Billing, or Technical teams receive the right conversations.
- Intent-driven queues
- Role-specific assignment
- Reduced transfer friction
Seamless human handoff
Escalate to a live operator whenever AI confidence drops or a visitor requests a person.
- Context-preserving transfers
- Operator takeover controls
- Quality-first escalation
Analytics and reporting
Monitor volume, response speed, handoff rates, conversion outcomes, and workflow performance in one place.
- Operational KPI visibility
- Conversation performance trends
- Actionable optimisation insights
Human-only mode
Run fully human live chat with advanced routing and workflows if AI is not yet part of your rollout plan.
- Zero-AI launch option
- Staged AI enablement later
- Governance-friendly rollout
How it works
Launch in four practical steps
Keep implementation straightforward: account setup, flow design, team routing, then site deployment with iterative optimisation.
1
Create your account
Register with email, password, and website URL to provision your platform workspace.
2
Load content and workflows
Upload documentation for RAG and define how conversations should branch and escalate.
3
Map operator departments
Assign queues for each team so visitor intent lands with the right people from the start.
4
Install and improve
Deploy the widget script, review analytics, and refine workflows for higher conversion and better support outcomes.
Trust and reliability
Built for teams that need control, stability, and clear operations
ChatWizard is powered by IMSupporting’s live chat platform architecture with practical controls for data handling, operator permissions, and service quality.
UK-hosted deployment
Chat data, knowledge files, and operator records are hosted on UK infrastructure to support clear data-residency expectations.
Secure data handling
Conversation traffic and stored records are handled with modern security controls appropriate for business-critical customer communication.
Role-based access
Set supervisor, operator, and admin visibility so people access only the tools and transcripts relevant to their role.
Operational transparency
Use transcripts and analytics to monitor quality, tune workflows, and improve handoff performance over time.
Standard monthly pricing
Simple model across all plans
Solo is £49.99/month with 1 operator account. Business is £1,499/month and starts with 20 operator accounts. Bespoke monthly pricing is available for larger deployments. Additional operators are £14.99 per operator per month.
Solo
£49.99 / month
Ideal for first deployment, smaller teams, and websites validating conversion and support workflows.
- Includes 1 operator account
- RAG and workflow capabilities included
- Hybrid AI + human handoff support
- Additional operators: £14.99 each / month
Most Popular
Business
£1,499 / month
For larger teams handling higher volume and requiring broader operator coverage and advanced operational tuning.
- Starts with 20 operator accounts
- Advanced workflow and routing operation
- Priority support pathways
- Additional operators: £14.99 each / month
Business operator capacity can be expanded at £14.99 per operator per month.
Bespoke
Bespoke / month
Bespoke monthly pricing for enterprise programmes, specialised requirements, and custom implementation support.
- Custom implementation scope
- Tailored workflow architecture
- Scalable operator planning
- Additional operators: £14.99 each / month
Frequently asked questions
Short answers to common buying questions
These are the concerns most teams raise before choosing a live chat platform: setup time, AI control, routing flexibility, and predictable monthly pricing.
Can we start with a fully human setup and no AI?
Yes. You can run a human-only configuration first, then enable AI in phases as your team and governance model evolve.
Does this support department-based routing?
Yes. You can direct conversations into department queues based on page context, visitor intent, and workflow rules.
How does RAG improve answer quality?
RAG retrieves from your approved uploaded content before generating a response, helping keep answers accurate and aligned with your documentation.
What is the monthly pricing structure?
Solo is £49.99/month (1 operator account), Business is £1,499/month (starts with 20 operator accounts), Bespoke monthly pricing is available, and additional operators are £14.99 per operator per month.
How quickly can we deploy on our website?
Most teams can deploy quickly after setup by installing a single JavaScript snippet and publishing configured workflows.
Where can we see more product information?
Use this page to set up your account, then explore detailed product resources and support documentation on IMSupporting.com.
Ready to upgrade your website conversations?
Launch a modern Hybrid AI live chat experience with practical controls, fast deployment, and scalable operator coverage. Start with Solo, grow into Business, or request a Bespoke monthly plan.